We have identified problems with EU merchant login links pointing to the US, so if you are in the EU you will end up in the wrong region, probably unknowingly, and get a failed login because the user doesn't exist. The EU and US sites themselves are unaffected, it is just the links from www.laterpay.net
that are not working correctly. We are working on fixing this.
As a workaround in the meantime, here are the correct merchant login links:
- US: https://web.uselaterpay.com/merchant
- EU: https://web.laterpay.net/merchant
Related to this issue we have just fixed the merchant registration links, so all merchants can now register correctly in whatever region they are in.